RETURNS POLICIES

Returns Policy for Ready To Wear Accessories

By Harriet endeavours to supply the highest quality goods and service and operates a simple 14-Day (14 Days from date of despatch) - In line with Distance selling rules) "No Quibble Guarantee" returns policy. If any item is unsuitable, return it to By Harriet, 4 Davenport Avenue, Hessle, East Yorkshire, HU13 0RP.

 If the 14 day period has lapsed, subject to items being returned in perfect condition, you will be offered a Credit Note to the product value, redeemable at any time over the following 3 months, simply call on 01482 646436. 

We suggest sending items back via recorded delivery for your own proof of delivery as By Harriet cannot accept responsibility for items lost or damaged in return transit. Return carriage postage costs are not reimbursable.

When returning an item the following must be clearly detailed.

1. Customer name 2. Order number or reference 3.  Date of your order 4. Product Code and Quantity of the item you would like to cancel.

Any items returned must not have been used or worn as this will result in a refusal to refund. For health and hygiene reasons, no refunds are available on pierced earrings. Rings ordered to specific sizes and Sale Jewellery are also Non-refundable.

Once we have received returned goods they will be subject to inspection, pending which, we will then refund your PayPal account or exchange the items for something else.

Refunds after 14 days from the date of dispatch are at the discretion of By Harriet.

Your statutory rights are not affected.

Returns Policy for Handmade By Harriet Commissions

If you are not completely satisfied with your commission, notify By Harriet in writing to By Harriet. 4 Davenport Avenue, Hessle, East Yorks, HU13 0RP or via email to info@byharriet.co.uk within 14 days of receipt (and MUST be prior to the event date) and you will receive written or email confirmation of the subsequent return instructions. Refunds may be granted on all handmade commissions up to a max of 50% based on their re-saleability.  Refunds will not be given however if the item has been worn or damaged.